Privacy Policy

Last updated: July 24, 2025

This Privacy Policy describes the policies and procedures of Esotico Luxury Car Rental L.L.C., operating as Drive UAE, on the collection, use, and disclosure of Your information when You use the Service and informs You about Your privacy rights under United Arab Emirates law.

We use Your Personal Data to provide and improve the Service, which connects users with luxury car rental vendors in Dubai. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to Esotico Luxury Car Rental L.L.C., a UAE-registered mainland Limited Liability Company (DET License No. 1410395), operating as Drive UAE, located at A1 Building, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates..
• Cookies are small files placed on Your computer, mobile device, or other device by a website, containing details of Your browsing history on that website among its many uses.
• Country refers to: United Arab Emirates.
• Device means any device that can access the Service, such as a computer, cellphone, or digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual, as defined under UAE Federal Decree-Law No. 45 of 2021.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used, including Twilio for WhatsApp Business API communication.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).
• Website refers to Drive UAE, accessible from https://driveuae.ae/.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information to contact or identify You. This may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include Your Device’s Internet Protocol address (e.g., IP address), browser type, browser version, pages of our Service You visit, time and date of Your visit, time spent on those pages, unique device identifiers, and other diagnostic data.

When You access the Service via a mobile device, We may collect information such as the type of mobile device, mobile device unique ID, IP address, mobile operating system, mobile browser type, unique device identifiers, and other diagnostic data.

We may also collect information Your browser sends whenever You visit our Service or access it through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service and store information. Technologies used include beacons, tags, and scripts to collect and track information and improve Our Service. These may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can refuse all Cookies or indicate when a Cookie is sent. If You do not accept Cookies, some parts of our Service may not function. Unless Your browser settings refuse Cookies, our Service may use them.
• Web Beacons. Certain sections of our Service and emails may contain web beacons (also known as clear gifs, pixel tags, or single-pixel gifs) that permit the Company to count users who visited pages, opened emails, or track related website statistics (e.g., popularity of sections, system integrity).

Cookies can be “Persistent” or “Session.” Persistent Cookies remain on Your device when offline, while Session Cookies are deleted when You close Your browser. Learn more about cookies on the TermsFeed website.

We use both Session and Persistent Cookies for the following purposes:

• Necessary / Essential Cookies
  Type: Session Cookies
  Administered by: Us
  Purpose: Essential for providing services on the Website, authenticating users, and preventing fraudulent account use. These Cookies enable requested services.
• Cookies Policy / Notice Acceptance Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: Identify if users have accepted cookies on the Website.
• Functionality Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: Remember choices You make (e.g., login details, language preference) for a personalized experience, avoiding repeated preference entries.

For more information about cookies and Your choices, visit our Cookies Policy or the Cookies section of this Privacy Policy.

Use of Your Personal Data

Esotico Luxury Car Rental L.L.C., operating as Drive UAE, may use Personal Data for the following purposes:

• To provide and maintain our Service, including connecting You with luxury car rental vendors and monitoring Service usage.
• To manage Your Account, enabling access to Service functionalities as a registered user.
• For the performance of a contract, such as facilitating bookings with third-party car rental vendors through the Service.
• To contact You via email, phone, SMS, or WhatsApp Business API (powered by Twilio) for updates, bookings, or security-related communications.
• To provide You with news, special offers, and information about services similar to those You have enquired about, unless You opt out.
• To manage Your requests, addressing inquiries or support requests.
• For business transfers, evaluating or conducting mergers, divestitures, or asset sales where Personal Data may be transferred.
• For other purposes, such as data analysis, identifying trends, evaluating campaigns, and improving the Service.

We may share Your Personal Data in the following situations:

• With Service Providers: Sharing with providers like Twilio (for WhatsApp communication) to monitor, analyze, or contact You.
• With Business Partners: Sharing with luxury car rental vendors to fulfill Your booking requests.
• For Business Transfers: Sharing or transferring data during mergers, sales, or acquisitions.
• With Affiliates: Sharing with affiliates, requiring them to honor this Privacy Policy.
• With Other Users: When You share information in public areas, it may be viewed or distributed publicly.
• With Your Consent: Disclosing data for other purposes with Your consent.

Retention of Your Personal Data

Esotico Luxury Car Rental L.L.C. will retain Your Personal Data only as long as necessary for the purposes in this Privacy Policy, in compliance with UAE Federal Decree-Law No. 45 of 2021. We will retain and use Personal Data to meet legal obligations, resolve disputes, and enforce agreements.

Usage Data is retained for internal analysis, typically for a shorter period, except when used to enhance Service security or functionality or when legally required.

Transfer of Your Personal Data

Your Personal Data is processed at our operating offices ([Office 123, Business Bay, Dubai, UAE]) and other locations where processing parties are based. Data may be transferred to computers outside Your jurisdiction, where data protection laws may differ.

Your consent to this Privacy Policy and submission of information signifies agreement to such transfers. We ensure data is treated securely, with adequate controls per UAE law.

Delete Your Personal Data

Under UAE Federal Decree-Law No. 45 of 2021, You have the right to delete or request assistance in deleting Your Personal Data.

You may update, amend, or delete Your information via Your Account settings or by contacting Us at [email protected]. We may retain certain data if required by law.

Disclosure of Your Personal Data

Business Transactions

If Esotico Luxury Car Rental L.L.C. is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will notify You before such transfers.

Law Enforcement

We may disclose Your Personal Data if required by law or in response to valid requests by public authorities (e.g., Dubai courts or government agencies).

Other Legal Requirements

We may disclose Your Personal Data in good faith to:

• Comply with UAE legal obligations.
• Protect the Company’s rights or property.
• Prevent or investigate wrongdoing related to the Service.
• Protect the safety of Service users or the public.
• Protect against legal liability.

Security of Your Personal Data

The security of Your Personal Data is a priority, but no Internet transmission or electronic storage is 100% secure. We use commercially acceptable means to protect Your data, compliant with UAE regulations, but cannot guarantee absolute security.

Children’s Privacy

Our Service does not address anyone under 13. We do not knowingly collect Personal Data from children under 13. If You are a parent or guardian and Your child has provided Personal Data, contact Us at [email protected]. If We collect such data without parental consent, We will remove it from our servers.

If parental consent is required in Your jurisdiction, We will obtain it before processing such data.

Links to Other Websites

Our Service may link to third-party websites not operated by Us. We advise reviewing their Privacy Policies. We are not responsible for third-party content or practices.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. We will notify You via email or a notice on our Service before changes take effect, updating the “Last updated” date.

You are advised to review this Privacy Policy periodically. Changes are effective when posted.

Contact Us

If You have questions about this Privacy Policy, contact Us:

• By email: [email protected]
• By post: Esotico Luxury Car Rental L.L.C., A1 Building, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.
• By phone: +971 547503644

Footer: Drive UAE is a trading name of Esotico Luxury Car Rental L.L.C., a UAE-registered mainland LLC (DET License No. 1410395) providing online lead generation for luxury car rental vendors.