Udrive UAE: Complete Guide to Dubai’s Car Sharing Service
What is Udrive? Understanding UAE’s Pay-Per-Minute Car Rental
Udrive is a car-sharing service in the UAE that lets you rent vehicles by the minute without any paperwork or deposits. Founded in 2016 by Nicholas Watson and Hasib Khan, Udrive became the first pay-per-minute car rental provider in the Middle East. The service operates through a mobile app, making it simple for residents and tourists to access cars across Dubai, Abu Dhabi, Sharjah, and Ajman.
Unlike traditional car rentals where you visit an office and fill out forms, Udrive puts everything in your smartphone. You locate a car nearby, unlock it through the app, drive where you need to go, and park it when you’re done. The company has served over 250,000 customers who completed more than 1.4 million trips since launch.
How Does Udrive Work? Step-by-Step Process
Getting Started with Udrive Registration
First, download the Udrive app from the App Store or Google Play. The registration process requires a few essential documents. You’ll need a valid UAE driving license or an international driving license recognized by UAE authorities. For identification, residents submit their Emirates ID while tourists provide their passport and visa details.
The minimum age requirement is 21 years with at least 6 months of driving experience. After uploading your documents, link a credit or debit card to your account for payments. Udrive verifies your information within a few hours, though quick activation is available if you need faster access.
Finding and Booking a Udrive Car
Open the app and check the interactive map showing all available vehicles near your location. Each car icon displays the vehicle type, current location, and pricing. Udrive’s fleet includes sedans like the Toyota Corolla and Nissan Sunny, SUVs like the Toyota Rush, and MUVs like the Mitsubishi Xpander.
When you find a suitable car, tap the book button. You get 15 minutes to reach the vehicle before the reservation expires. The app provides GPS navigation to help you locate the car quickly. If you can’t find the car within the time limit, you’ll need to rebook it.
Unlocking and Starting Your Trip
Once you reach the car, use the app to unlock it. The car keys are inside, secured in an IoT device on the dashboard. Enter your PIN code on the device to access the keys. Before driving, check the exterior for any existing damage and report it through the app to avoid being charged later.
Start your trip in the app and begin driving. The meter runs based on your selected plan, whether per-minute or daily rental. You can view real-time trip costs and duration directly in the app while driving.
Ending Your Trip Properly
When you reach your destination, park the vehicle in an eligible RTA parking spot. This is crucial because parking violations result in fines charged to your account. Make sure you’re parking in legal, designated areas within the emirate where you rented the car.
After parking, lock the vehicle through the app and select “End Trip.” You’ll receive a trip summary showing the duration, distance traveled, and total charges. The amount is automatically charged to your linked payment method within minutes.
Udrive Pricing: How Much Does It Cost?
Pay-Per-Minute Plans
Udrive offers flexible pricing starting from AED 0.7 per minute for economy vehicles. A 5 AED booking fee applies at the start of each rental. The per-minute plans include 150 kilometers of mileage allowance, with excess kilometers charged at 1.20 AED each.
Current Per-Minute Rates:
- Nissan Sunny: AED 0.7/minute
- Suzuki Ciaz: AED 0.7/minute
- Toyota Corolla: AED 0.8/minute
- Toyota Rush (SUV): AED 0.8/minute
- Toyota Camry: AED 0.8/minute
- Mitsubishi Xpander: AED 0.8/minute
Daily Rental Plans
For longer trips, daily rates offer better value. These plans include 100 kilometers per day, with the same 1.20 AED per kilometer charge for excess mileage.
Daily Rates:
- Nissan Sunny: AED 129/day
- Suzuki Ciaz: AED 139/day
- Toyota Corolla: AED 149/day
- Toyota Rush: AED 149/day
- Mitsubishi Xpander: AED 169/day
- Toyota Camry: AED 179/day
A special daily plan at AED 299 includes 250 kilometers of coverage, ideal for intercity travel or extended city tours.
Additional Charges You Should Know
Salik toll fees are charged to your account plus a 1.50 AED administration fee per toll gate. Traffic fines incurred during your rental are billed to you with an additional 200 AED administrative charge. If damage occurs to the vehicle, the deductible is 4,000 AED.
What’s Included: Free Benefits with Udrive
Free Fuel for All Trips
Every Udrive rental includes free fuel. You never need to refuel during your trip or worry about fuel costs. The company maintains fuel levels in all vehicles, making your experience hassle-free. This feature alone can save you 30-50 AED on short trips compared to traditional rentals.
Free RTA Parking Zones
Udrive provides free parking in designated RTA zones. In Dubai, this includes parking zones A, B, C, D, E, F, G, H, K, and L. Similar benefits apply in Abu Dhabi and Sharjah. However, the free parking only works in the emirate where you rented the car.
Mall parking, private parking lots, and valet services are excluded. Always check parking signs before leaving your vehicle to avoid fines. Parking violations are your responsibility and can result in penalties of 150-500 AED depending on the infraction.
Comprehensive Insurance Coverage
All Udrive vehicles come with comprehensive insurance included in your rental price. This covers accidents, collisions, and third-party liability. However, customers are responsible for a 4,000 AED deductible if damage occurs during their rental period.
The insurance doesn’t cover misuse of the vehicle, driving under the influence, or violations of UAE traffic laws. Always drive responsibly and follow speed limits to avoid issues.
Where Can You Use Udrive? Service Coverage
Dubai Operations
Udrive has extensive coverage throughout Dubai. Vehicles are strategically positioned near Metro stations, shopping malls, residential areas, and business districts. Popular pickup locations include Dubai Marina, Downtown Dubai, Deira, Bur Dubai, and Jumeirah.
The service operates 24/7, giving you access to cars whenever needed. During peak hours, car availability may be limited in popular areas, so booking in advance is recommended.
Abu Dhabi and Sharjah Service
Abu Dhabi operations cover major areas including Corniche, Marina Mall, Yas Island, and Al Raha Beach. In Sharjah, Udrive launched services in 2018 with cars available in key locations throughout the emirate.
Cross-emirate travel is allowed, but you must return the vehicle to the same emirate where you picked it up. For example, if you rent a car in Dubai and drive to Abu Dhabi, you need to bring it back to Dubai before ending your trip.
Intercity Service Option
Udrive offers an Intercity service that allows certain cross-emirate usage between Sharjah, Ajman, and Abu Dhabi. This service incurs an additional fee on top of regular trip charges. To use Intercity, call customer service to arrange the trip details and ensure proper parking when ending your reservation.
Common Problems and Solutions with Udrive
Car Location Issues
Some users report difficulty locating vehicles through the app GPS. If you can’t find the car within your 15-minute reservation window, contact customer support immediately at 800 UDRIVE. They can extend your reservation or help you locate the vehicle through additional guidance.
Always check the car’s plate number shown in the app and verify it matches the physical vehicle. In multi-level parking areas, note the floor and parking spot number displayed on the map.
App Technical Glitches
Technical issues like app crashes or login problems occasionally occur. If you experience app difficulties during an active trip, your rental continues running until you can end it properly. Contact customer service to report the issue and they can manually end your trip if necessary.
Keep the app updated to the latest version to minimize technical problems. Check your internet connection before starting a trip to ensure smooth operation.
Customer Service Response Times
Customer service feedback is mixed based on user reviews. While some customers praise quick and helpful responses, others report delays and difficulty reaching representatives. For urgent matters, calling 800 UDRIVE typically provides faster assistance than email.
Submit detailed information when reporting issues through [email protected]. Include your trip ID, car plate number, and screenshots if applicable to speed up resolution.
Unexpected Charges
Review your trip summary carefully before accepting charges. Some users report confusion about mileage limits and excess kilometer fees. The app displays trip costs in real-time, so monitor your usage to avoid surprises.
If you believe you were charged incorrectly, contact customer service within 48 hours with evidence. Keep receipts and screenshots of your booking details and trip summary.
Udrive vs Other Car Sharing Services
How Udrive Compares to Ekar
Ekar is Udrive’s main competitor in the UAE car-sharing market. Both services offer similar pay-per-minute models with included fuel, parking, and insurance. Ekar charges from AED 1.04 per minute compared to Udrive’s 0.7-0.8 AED per minute, making Udrive generally more affordable.
Customer reviews suggest Ekar provides better customer service and is more lenient with fines and disputes. However, Udrive often has more cars available in certain areas and offers lower rates for budget-conscious users.
Traditional Car Rental Comparison
Traditional rental companies require office visits, paperwork, and daily commitments. They often charge 150-300 AED per day plus fuel costs. Udrive eliminates these hassles but may cost more for full-day usage depending on how many minutes or hours you need the car.
For trips under 3-4 hours, Udrive typically offers better value. For full-day or multi-day trips, compare Udrive’s daily rate against traditional rentals to find the best deal.
Who Should Use Udrive?
Perfect for Dubai Residents Without Cars
If you live in Dubai but don’t own a car, Udrive provides transportation when needed without ownership costs. You avoid car payments, insurance premiums, registration fees, maintenance expenses, and parking charges. This can save thousands of dirhams monthly while maintaining mobility.
Residents who work from home or use public transport for daily commutes find Udrive ideal for weekend trips, grocery shopping, or visiting friends outside Metro coverage areas.
Convenient for UAE Tourists
Tourists visiting Dubai can use Udrive with a valid international driving license and passport. The service offers more freedom than taxis while costing less than traditional rental agencies. You can explore Dubai’s attractions, drive to Abu Dhabi for the day, or visit beaches and desert areas.
Remember that tourists must familiarize themselves with UAE traffic laws and parking regulations before driving. Speed cameras are widespread and violations result in fines charged to your account.
Good for Business Professionals
Business professionals attending meetings across Dubai find Udrive useful for quick trips between appointments. The pay-per-minute model means you only pay for actual usage, making it cost-effective for short business journeys.
However, for professionals who drive extensively throughout the day, traditional monthly rentals or company cars may offer better value.
Students and Young Professionals
Students and young professionals often have tight budgets but occasionally need car access. Udrive’s no-deposit, pay-as-you-go model makes it accessible without large upfront costs. Use it for weekend outings, moving apartments, or trips to areas not served by public transport.
Tips for Using Udrive Effectively
Book During Off-Peak Hours
Car availability increases during weekday mornings and afternoons when many vehicles are parked near business districts. Weekend evenings see higher demand, especially near entertainment areas. Plan ahead and book cars early during peak times.
Monitor Your Kilometers
Both per-minute and daily plans include mileage limits. The app displays kilometers traveled in real-time. If you’re approaching your limit, consider ending your trip and rebooking if you need to continue, or upgrade to a plan with higher mileage allowance.
Report Damage Immediately
Always inspect the car before driving and report any existing damage through the app’s damage report feature. Take photos of scratches, dents, or interior issues. This protects you from being charged for pre-existing problems.
Understand Parking Rules
Free RTA parking only applies in specific zones within the emirate where you rented the car. Check parking signs carefully before leaving the vehicle. Mall parking, hotel parking, and private lots are not included and require payment from you.
Keep Customer Service Numbers Handy
Save the customer service number (800 UDRIVE) and email ([email protected]) in your phone. If you encounter problems during your trip, quick access to support helps resolve issues faster.
Is Udrive Worth It? Honest Assessment
When Udrive Makes Sense
Udrive works best for short trips of 1-4 hours, occasional car needs, and users who want to avoid car ownership costs. The service saves money compared to taxis for trips longer than 15-20 minutes and provides more flexibility than public transport.
The included fuel, parking, and insurance make budgeting simple. You know your exact costs before booking, helping with financial planning.
When to Consider Alternatives
For daily commuters who need a car 4-5 hours every day, traditional monthly rentals or car ownership becomes more economical. Udrive costs add up quickly for heavy users. A car rental costing 1,500-2,000 AED monthly might serve better than spending 3,000-4,000 AED on Udrive.
Users who need consistent, guaranteed car access might find Udrive’s availability issues frustrating during peak times. Traditional rentals ensure you have a specific vehicle reserved.
Cost Example Breakdown
Here’s a practical cost comparison:
Short Shopping Trip (2 hours):
- Udrive pay-per-minute: 120 minutes × 0.8 AED = 96 AED + 5 AED booking = 101 AED
- Taxi (round trip): Approximately 80-120 AED depending on distance
- Traditional rental: Daily rate 150 AED minimum
Full Day Usage (8 hours):
- Udrive daily plan: 149-179 AED depending on vehicle
- Traditional rental: 150-250 AED including fuel costs
Weekly Usage (40 hours):
- Udrive: Approximately 1,000-1,500 AED
- Weekly rental: 700-1,000 AED
- Monthly car ownership: 2,000-3,000 AED including insurance, fuel, parking
Frequently Asked Questions About Udrive
Contact & Support
How do I contact Udrive customer care?
Call 800 UDRIVE (800 837483) for 24/7 support. For non-urgent issues, email [email protected]. You can also use the in-app chat feature for quick help.
What is Udrive customer care number?
The toll-free number is 800 837483 (800 UDRIVE). It works across all UAE emirates and operates round the clock.
Pricing
How much does Udrive cost per day?
Daily rates range from AED 129 to AED 179 depending on the car. Nissan Sunny costs AED 129/day, while Toyota Camry costs AED 179/day. All rates include 100 km, free fuel, and parking. Add AED 5 booking fee.
What are the per-minute charges?
Economy cars cost AED 0.7/minute (Nissan Sunny, Suzuki Ciaz). Standard cars cost AED 0.8/minute (Toyota Corolla, Camry, Rush). Per-minute plans include 150 km mileage allowance.
Salik & Tolls
Is Salik included in Udrive?
No. Salik tolls are charged separately at the standard rate plus AED 1.50 admin fee per gate. If a toll costs AED 5, you pay AED 6.50 total.
How are Salik charges handled?
Tolls are automatically detected and added to your trip receipt. Check your final bill for detailed Salik charges.
Parking
What are Udrive free parking zones?
Free RTA parking applies in zones A, B, C, D, E, F, G, H, K, and L in Dubai. Free parking only works in the emirate where you rented the car. Mall parking and private lots are excluded.
Where can I park Udrive cars?
Park in any RTA-designated zone within the rental emirate. Always check zone signs. Avoid mall parking, airport parking, and private lots unless you pay separately.
Service & Usage
What is Udrive?
Udrive is a car-sharing app in UAE where you rent vehicles by the minute or day. Book through the app, unlock the car, drive, and return it. Includes free fuel, parking, and insurance.
How does Udrive work?
Download the app, register with your license, find a car on the map, book it, unlock via app, drive, park in RTA zones, and end trip. Payment is automatic.
Can I drive from Dubai to Abu Dhabi?
Yes, cross-emirate travel is allowed. However, you must return the car to the same emirate where you picked it up.
Requirements
What is the minimum age for Udrive?
You must be 21 years old with at least 6 months driving experience and a valid UAE or international driving license.
Can tourists use Udrive?
Yes. Tourists need a valid passport, UAE visa, and international driving license. Register using your passport details.
Competitors
Who are Udrive’s main competitors?
Ekar is the main competitor with similar services but higher rates (AED 1.04/min vs Udrive’s 0.7-0.8/min). Traditional rentals like Budget and Hertz are also alternatives.
Common Issues
What happens if I get a traffic fine?
Fines are charged to your account plus a AED 200 admin fee. You’ll get notification via app and email.
Does Udrive require a deposit?
No deposit required. Just link your credit/debit card. However, damage deductible is AED 4,000 if accidents occur.
How do I end my trip?
Park in a legal RTA zone, lock the car through the app, and tap “End Trip.” Review your trip summary and charges before confirming.
Safety and Security with Udrive
All vehicles undergo regular maintenance checks to ensure safety standards. The company monitors vehicle locations through GPS and can track trips for security purposes. Report any safety concerns immediately through the app or customer service.
Drive responsibly and follow UAE traffic laws. Speed limits are strictly enforced with cameras throughout the country. Wear seatbelts at all times and avoid phone use while driving. The comprehensive insurance covers accidents, but you’re still liable for the deductible.
Future of Car Sharing in Dubai
Udrive represents Dubai’s shift toward shared mobility and smart transportation solutions. The company raised $17.3 million in funding and continues expanding its fleet and coverage areas. Plans include expansion into Saudi Arabia and Turkey.
As Dubai moves toward its 2030 vision for sustainable urban development, car-sharing services reduce traffic congestion, lower carbon emissions, and provide flexible transportation options for residents and visitors. This model aligns with global trends toward shared economy and reduced private vehicle ownership in major cities.
Final Verdict: Should You Use Udrive?
Udrive offers a practical solution for occasional car needs in Dubai and the UAE. The service excels in convenience, flexibility, and transparency of costs. It’s particularly valuable for residents without cars, tourists exploring the region, and anyone needing short-term vehicle access without ownership commitments.
The main advantages include no deposits, included fuel and parking, easy app-based booking, and pay-only-for-what-you-use pricing. Disadvantages include potential car availability issues during peak times, customer service inconsistencies reported by some users, and higher costs for heavy daily usage.
For the right user profile, Udrive delivers significant value and convenience. Download the app, complete registration, and test the service with a short trip to see if it meets your transportation needs. With over 250,000 satisfied customers and continuing expansion, Udrive has established itself as a reliable car-sharing option in the UAE.
Contact Information:
- Website: https://udrive.ae
- Phone: 800 UDRIVE (800 837483)
- Email: [email protected]
- Download: Available on App Store and Google Play
- Office Location: Concord Tower, Al Sufouh 2, Dubai, United Arab Emirates
Quick Start Checklist:
- Download Udrive app
- Prepare Emirates ID/Passport and driving license
- Link credit/debit card
- Verify account (usually within 4 hours)
- Locate nearby car on map
- Reserve and unlock through app
- Drive and park in RTA zones
- End trip and review charges
Start your Udrive journey today and experience hassle-free car sharing in Dubai!